Event Agenda

Presentations Letters Email Agenda

Sunday, Apr 21, 2019 - 5th Generation of Smart Government and Smart City

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
The Future is Already Envisioned - the 4th Industrial Revolution and the 5th Generations of Technology 
  • The 5th Generations of Telecom 
  • The 5th Generations of Smart Government 
  • The 5th Generations of Smart City 
  • Strengthening Integration Between Planning, Policy and Operation 
09:30 AM
The 5th Generations of Smart Services 
11:00 AM
Coffee Break and Networking
11:30 AM
Smart Integrated Government Services – A seamless customer experience
12:00 PM
Panel discussion: 5th Generation of Smart Government and Smart City
01:00 PM
5th Generations of Telecom -a Data Driven Future Intelligent Connectivity 
  • How the Combination of 5G. Big Data and IoT. is Set to Change Everything  
  • Big Data Management vs. Smart Data
  • Data Rich, But Results Poor - Turning knowledge into Cash – How
  • Data Governance and Data Stewardship to Empower a Smart City 
  • Security, Governance, Risk and Compliance (GRC) Strategies
01:30 PM
Lunch and End of Day 1

Monday, Apr 22, 2019 - 5th Generations Organizational Transformation Strategy and Governance

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Organizational Digital Transformation Strategies Towards Next Generation
  • How far have we truly come with digital transformation?
  • What are the step changes stil to be made with the introduction of technologies such as Blockchain, Artificial Intelligence, IoT-Internet of Things and Robotics?
09:30 AM
Organizational Transformation: Disrupted to Disruptors 
10:00 AM
Panel discussion: Organizational Transformation Strategy and Governance
11:00 AM
Coffee Break and Networking
11:30 AM
Smart buildings, Smart cities
12:00 PM
Organizational Digital Transformation Strategies
12:30 PM
How to Best Leverage Social Media in Government’s Organizations Beyond "Corporate Communications"

Corporate Communication and Digital Media Towards 5G Technology 
01:00 PM
Developing Smart Cyber Security Systems
01:30 PM
Lunch and End of Day 2

Tuesday, Apr 23, 2019 - 5th Generation of Smart Government and Smart Cities Digital Self Services

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Customer Happiness Strategies in the Era of Artificial Intelligence, IoT-Internet of Things and Blockchain 
  • Re-Engineering the Customer Happiness Strategies    
  • Raising the Organizational Digital Capabilities to Pursue Innovation
  • Raising the Nations Digital Capabilities to Pursue Innovation
  • Next Generation of Customer Happiness 
  • How to Measure Effectiveness of Customer Happiness 
  • Smart Services Innovation, Quality, Standards
  • Customer Happiness Data and Analytics 
10:00 AM
Case Study : Smart Government Services -General Authority of Zakat and Tax (GAZT) - KSA
10:30 AM
5th Generation of Smart Government and Smart Cities Digital Self Services
Citizen Approach:
  • The Role of the Authorities in Developing the eCitizens 
  • Total People Involvement (TPI) to Create a Knowledge Based Nation and Economy   
  • Services Mobility, Seamless and Easy to use    
  • Integrating Governments Services Around Citizen  
  • Innovation and Creativity 
  • Customer Happiness Data and Analytics   
Business Approach: 
  • Integrating Government Services Around Business Needs 
  • Services Management Governance and Competitiveness  
  • Secure, Reliable and Relevant 
  • Data and Analytics
11:00 AM
Coffee Break and Networking
11:30 AM
Best Practices : Smart Government and Smart Cities Services
12:00 PM
Human Resources Management and Transformation Strategy and Governance
Debate: Human Resources vs. Artificial Intelligence  
  • Future of the Robotics : How Will Service and Humanoid Robots Shape our Lives?
  • GCC Human Resources in the Era of 4th Industrial Revolution and 5G Technology 
  • GCC Human Resources in the Era of 5G Technology 
  • Strategy and Governance, Preparing for Jobs that Don't Yet Exist
  • Required Knowledge For the Next Generation
12:30 PM
Panel discussion: Smart Government and Smart Cities Digital Self Services

Customer Happiness Strategies in the Era of Artificial Intelligence, IoT-Internet of Things and Blockchain
01:30 PM
Lunch and End of Day 3

Wednesday, Apr 24, 2019 - 5th Generation of Smart Technology and Solutions

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
5th Generation of Smart Government and Smart City Technology and Solutions
10:00 AM
Smart Teaching System
10:30 AM
Future Services
11:00 AM
Coffee Break and Networking
11:30 AM
Smart Government and Smart Cities Legacy Systems Integration: Challenges & Models
Whilst most governments, cities and organisations see the value of converging their systems, there are significant challenges in the 'actual practice' and 'skill webs' needed of moving forward, as legacy systems and infrastructure are costly to replace.
Diverse (city- and organisation-wide) subsystems are difficult (and often, financially hard to justify) to integrate and multiple providers require an open communication protocol. Multiple APIs are available but require significant optimisation to cater for behavior for day-to-day operation, as well as during special events (e.g. natural disasters, regional urgent health issues, large exhibitions and gatherings/sporting events). We will briefly look at:
  • A glance at integration models and briefly, an example
  • Challenges and benefits of integrating IoT and AI (and 4IR) technologies in Smart Government and Smart Cities existent systems
12:00 PM
Panel discussion:5th Generation of Smart Technology and Solutions 
12:30 PM
RPA in Government Services
01:30 PM
Lunch and End of Day 4

Thursday, Apr 25, 2019 - GCC e-Commerce in the Era of Smart Government and Smart City

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Top 11 programs resulting from the Joint Arab Strategic Vision for Digital Economy
09:30 AM
E-commerce Cyber Security Challenges
10:00 AM
Panel discussion: GCC e-Commerce in the Era of Smart Government and Smart City  
10:30 AM
Interoperability and Digital Transformation
11:00 AM
Coffee Break and Networking
11:30 AM
Smart City Mobility 
12:00 PM
The smart outpatient journey
01:00 PM
Announcing the Winners of the 25th Middle East Smart Government and Smart Cities Excellence Awards
01:45 PM
Photography and Media Meeting
02:00 PM
Lunch, End of Awards Ceremony and the Conference

Sunday, Apr 21, 2019 - 5th Generation of Smart Government and Smart City

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
The Future is Already Envisioned - the 4th Industrial Revolution and the 5th Generations of Technology 
  • The 5th Generations of Telecom 
  • The 5th Generations of Smart Government 
  • The 5th Generations of Smart City 
  • Strengthening Integration Between Planning, Policy and Operation 
09:30 AM
The 5th Generations of Smart Services 
11:00 AM
Coffee Break and Networking
11:30 AM
Smart Integrated Government Services – A seamless customer experience
12:00 PM
Panel discussion: 5th Generation of Smart Government and Smart City
01:00 PM
5th Generations of Telecom -a Data Driven Future Intelligent Connectivity 
  • How the Combination of 5G. Big Data and IoT. is Set to Change Everything  
  • Big Data Management vs. Smart Data
  • Data Rich, But Results Poor - Turning knowledge into Cash – How
  • Data Governance and Data Stewardship to Empower a Smart City 
  • Security, Governance, Risk and Compliance (GRC) Strategies
01:30 PM
Lunch and End of Day 1

Monday, Apr 22, 2019 - 5th Generations Organizational Transformation Strategy and Governance

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Organizational Digital Transformation Strategies Towards Next Generation
  • How far have we truly come with digital transformation?
  • What are the step changes stil to be made with the introduction of technologies such as Blockchain, Artificial Intelligence, IoT-Internet of Things and Robotics?
09:30 AM
Organizational Transformation: Disrupted to Disruptors 
10:00 AM
Panel discussion: Organizational Transformation Strategy and Governance
11:00 AM
Coffee Break and Networking
11:30 AM
Smart buildings, Smart cities
12:00 PM
Organizational Digital Transformation Strategies
12:30 PM
How to Best Leverage Social Media in Government’s Organizations Beyond "Corporate Communications"

Corporate Communication and Digital Media Towards 5G Technology 
01:00 PM
Developing Smart Cyber Security Systems
01:30 PM
Lunch and End of Day 2

Tuesday, Apr 23, 2019 - 5th Generation of Smart Government and Smart Cities Digital Self Services

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Customer Happiness Strategies in the Era of Artificial Intelligence, IoT-Internet of Things and Blockchain 
  • Re-Engineering the Customer Happiness Strategies    
  • Raising the Organizational Digital Capabilities to Pursue Innovation
  • Raising the Nations Digital Capabilities to Pursue Innovation
  • Next Generation of Customer Happiness 
  • How to Measure Effectiveness of Customer Happiness 
  • Smart Services Innovation, Quality, Standards
  • Customer Happiness Data and Analytics 
10:00 AM
Case Study : Smart Government Services -General Authority of Zakat and Tax (GAZT) - KSA
10:30 AM
5th Generation of Smart Government and Smart Cities Digital Self Services
Citizen Approach:
  • The Role of the Authorities in Developing the eCitizens 
  • Total People Involvement (TPI) to Create a Knowledge Based Nation and Economy   
  • Services Mobility, Seamless and Easy to use    
  • Integrating Governments Services Around Citizen  
  • Innovation and Creativity 
  • Customer Happiness Data and Analytics   
Business Approach: 
  • Integrating Government Services Around Business Needs 
  • Services Management Governance and Competitiveness  
  • Secure, Reliable and Relevant 
  • Data and Analytics
11:00 AM
Coffee Break and Networking
11:30 AM
Best Practices : Smart Government and Smart Cities Services
12:00 PM
Human Resources Management and Transformation Strategy and Governance
Debate: Human Resources vs. Artificial Intelligence  
  • Future of the Robotics : How Will Service and Humanoid Robots Shape our Lives?
  • GCC Human Resources in the Era of 4th Industrial Revolution and 5G Technology 
  • GCC Human Resources in the Era of 5G Technology 
  • Strategy and Governance, Preparing for Jobs that Don't Yet Exist
  • Required Knowledge For the Next Generation
12:30 PM
Panel discussion: Smart Government and Smart Cities Digital Self Services

Customer Happiness Strategies in the Era of Artificial Intelligence, IoT-Internet of Things and Blockchain
01:30 PM
Lunch and End of Day 3

Wednesday, Apr 24, 2019 - 5th Generation of Smart Technology and Solutions

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
5th Generation of Smart Government and Smart City Technology and Solutions
10:00 AM
Smart Teaching System
10:30 AM
Future Services
11:00 AM
Coffee Break and Networking
11:30 AM
Smart Government and Smart Cities Legacy Systems Integration: Challenges & Models
Whilst most governments, cities and organisations see the value of converging their systems, there are significant challenges in the 'actual practice' and 'skill webs' needed of moving forward, as legacy systems and infrastructure are costly to replace.
Diverse (city- and organisation-wide) subsystems are difficult (and often, financially hard to justify) to integrate and multiple providers require an open communication protocol. Multiple APIs are available but require significant optimisation to cater for behavior for day-to-day operation, as well as during special events (e.g. natural disasters, regional urgent health issues, large exhibitions and gatherings/sporting events). We will briefly look at:
  • A glance at integration models and briefly, an example
  • Challenges and benefits of integrating IoT and AI (and 4IR) technologies in Smart Government and Smart Cities existent systems
12:00 PM
Panel discussion:5th Generation of Smart Technology and Solutions 
12:30 PM
RPA in Government Services
01:30 PM
Lunch and End of Day 4

Thursday, Apr 25, 2019 - GCC e-Commerce in the Era of Smart Government and Smart City

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Top 11 programs resulting from the Joint Arab Strategic Vision for Digital Economy
09:30 AM
E-commerce Cyber Security Challenges
10:00 AM
Panel discussion: GCC e-Commerce in the Era of Smart Government and Smart City  
10:30 AM
Interoperability and Digital Transformation
11:00 AM
Coffee Break and Networking
11:30 AM
Smart City Mobility 
12:00 PM
The smart outpatient journey
01:00 PM
Announcing the Winners of the 25th Middle East Smart Government and Smart Cities Excellence Awards
01:45 PM
Photography and Media Meeting
02:00 PM
Lunch, End of Awards Ceremony and the Conference
Past Events Sponsors
Strategic and Platinum Partner
Platinum Partner
Strategic Partners
Supporter
IT Strategic Supporters