With a strong emphasis on the business process optimizations and management strategy, the 21st GCC sGovernment and sServices Conference progressed towards its second day. The Day 2 incorporated global case studies from prominent experts and speakers from the government office of Estonia, University of Arizona and University College London.
The day began with the presentation of Mr. Siim Sikkut, ICT Policy Adviser, Government Office of Estonia on "B.P.O Process Monitoring for an Effective Decision Making Process”. His presentation highlighted the role of decision makers in transforming the government business in conformity with the GCC’s smart government and smart city road map. He also discussed the business process optimization strategies and advocated many syndicated procedures to accelerate the growth momentum of government and business organizations. While presenting the case studies, he said that before educing a comprehensive economic plan for the Gulf region, it is crucial for the GCC governments to define the business metrics that can efficiently measure their performance before, during and after its implementation.
He said that conducting root cause analyses, redesigning and optimizing the critical business processes and developing IT strategy to support business process change are amongst some of the guiding factors which can be followed by the organizations for positioning themselves in sync with the smart government and smart city vision. Continuing his words, he asserted that along with inculcating these guiding factors, it is important for the organizations to empower their leaders and human resource personals to take a quantum leap in terms of developing capabilities and transacting management techniques and making the corporate world ready for achieving the GCC 2020 vision and globalized standards.
For this reason, it becomes essential for the growing, mid-segmented and well established organizations to enhance and harness the potentials of the employees, CEOs and managers at each hierarchy level through professional training and conducting specialized knowledge up-gradations sessions for them on monthly, quarterly or annual basis. In the prevailing scenario, leading companies strive for continuous process improvement to create value and competitive advantage in a complex and uncertain market and to accomplish these types of ambitious goals, it is essential for the entrepreneurs to evolve result oriented well planned initiatives that can amplify their growth rate and dispense them with success at all levels . The well-planned initiatives that deliver sustainable process improvement in key areas such as supply chain, human resources, operations or finance can drive performance optimization and help the organizations to accomplish more with fewer resources.
He further stated that if the government and leading business organizations want to excel in their areas particularly then leveraging the potentials of niche markets and driving the public participation in the trade activities can certainly be conducive in fortifying the foundation of Gulf region’s economy.
He also elaborated his opinions on agile ICT models that can be adopted by the governments for building a digital society and devising innovative frameworks to bring maximum online engagement for the citizens. He introduced the Estonian government and briefed about their old legacy systems that have been hindered and the new systems that are completely digitalized ranging from digital signatures to online tax files. He summarized the digital life of e-Estonia with a handful of interesting slides and examples.
He further spoke on digital skills foundations in Estonia, the sCabinet paperless government, national sID and data exchange layer. He showcased a real life example of the sServices of Estonia through his device that gave out a detailed profile of Mr. Sikkut with all his personal, legal, and medical details.
He concluded his presentation with the sResidents initiative that will soon be introduced to citizens out of Estonia to become s-Estonians.
After the coffee break, the next segment of the this global event was followed by in depth analysis on Innovation in Smart Government and Smart City and along with this annotation, Global Impact of ICT Development was also discussed elaborately by Dr. Paulo Goes, Salter Professor and Department Head, Management Information Systems , Eller College of Management - University of Arizona. In his detailed explanation, he focused on the issues that create obstacles in the implementation of smart government and smart cities vision and further accentuated on the urgency to evolve innovative strategies to resolve those issues deliberately.
He advised Gulf governments to derive and execute state of the art procedures that could furnish brilliance in the leadership and enable the organizations to deliver excellent performance. He said that all the organizations dealing in different areas of businesses should strive to develop their own key performance indicators and measurement framework, that in the future can help them to monitor their own strength and weaknesses and trade analytics that can act as the decisive ground for building sapient strategies.
On the conclusive note, he said that government and its corresponding organizations should perpetrate broader approach in embracing the most modernized technological platforms, ICT modules and connect citizens with these technologies to induce transition in the structures of smart governments and smart cities.
The day concluded with yet another presentation on ‘Smart Government and Smart Cities Best Practices’ by Mr. Náder Alyani, Managing Partner, Resa Analytica Associate, LLAKES Centre, University College London. He elaborated that in this highly dynamic environment when technology and business ethics are changing rapidly, it becomes imperative for the world governments to take rationale steps and espouse constructive model of development to match the global competitiveness standards. In his presentation, he talked about the formulation of best global practices that can be transacted to bring evolutionary change in the application of strategies, contemporary policies and exceptionally refined methodologies to percolate excellence in all the sectors.
The conference is sponsored by: The conference is sponsored by: DEWA(Dubai Electricity and Water Authority),Imex Systems Inc.,Naseej, King Fahad Medical City, STC, University of Hail, Saudi German Hospitals, Brother, Sejel, Canadian University Dubai, Air Arabia, Skycom, Exceed, Almarai, Arabian Farms Development, Carlsbad, Glen'da, DUC Consulting, Al Riyadh Newspaper.
The second day of the conference, elaborately threw light on various topics like business process optimizations and management strategy, Bahrain Smart Government and Smart Services, Global Impact of ICT Development and Smart Government and Smart Cities Best Practices.
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Tel: +971 4 332 6688
Fax: +971 4 332 8223